Concern Hotline is a non-profit organization that’s mission is to comfort, calm, and assist those in need by providing crisis intervention and suicide prevention services. Through compassionate listening and empathetic support via trained volunteers on a 24-hour hotline Concern Hotline is a indispensable resource for many. Our team at Workplace Engineering have been working with… Continue reading Concern Hotline Leverages Microsoft 365 for a Streamlined Call Center and Intranet Ecosystem
Author: Matthew Koon
Matt drives solution architecture and sales at Workplace, making sure that our expertise matches the needs of our clients and that we continue to offer cutting edge solutions to everyday needs in the enterprise.
Gaudenzia Leverages SharePoint Support (as a) Service Model
Gaudenzia, a large enterprise in the healthcare industry, sought to upgrade their SharePoint Intranet to the modern experience to enhance collaboration, streamline processes, and improve the user experience. Workplace Engineering, a trusted Microsoft partner company, was engaged to lead the project. This case study explores the successful implementation of the modern SharePoint experience, including custom… Continue reading Gaudenzia Leverages SharePoint Support (as a) Service Model
Improving Collaboration and Communication in Pepper Construction through SharePoint Intranet Utilization
Pepper Construction is a mid-sized construction firm with operations in multiple locations across the country. Over the years, the company has experienced significant growth, and as a result, it has become increasingly challenging for employees to communicate and collaborate effectively. The company was using disparate systems for different business functions, including email, file servers, and project management tools, which made it difficult for employees to access the information they needed to do their jobs.
Upgrading (Classic) Publishing Site to Modern Communication Site
We’ve seen many clients wanting to upgrade their existing publishing sites to modern without a large migration effort. While this method may not be best practice compared to migrating, it does provide the process to upgrade and enable the most desirable features of the modern Communications site.
Atlantic Council’s Event Management Solution Using Microsoft PowerApps, SharePoint, and Monday.com
Atlantic Council required a comprehensive solution for event management to streamline its processes and improve collaboration among its staff. To address this challenge, the Atlantic Council turned to Microsoft PowerApps, SharePoint, and Monday.com.
The Modern SharePoint Ecosystem
Modern SharePoint is the latest version of the SharePoint platform, and it comes with a range of benefits for enterprises. Some of the main benefits of using modern SharePoint in the enterprise…
Synchronizing Customer Data, Part 2: Design
In the previous article, “Synchronizing Customer Data, Part 1: Discovery” we gathered basic requirements of customer data usage across the enterprise. We identified systems and stakeholders in several groups and how they interact with this information. Now we will turn our attention to the design of our solution. The first step is to lay out… Continue reading Synchronizing Customer Data, Part 2: Design
Synchronizing Customer Data, Part 1: Discovery
One of the most common requests we receive from our clients and partners is the need to synchronize customer information across the enterprise. Like any integation, the first step is planning. We call this phase of the project, discovery, and it’s where we learn about the business drivers, systems, and desired workflow to keep everything all sync’d up.
Welcome to Workplace Engineering
Workplace Engineering was founded by a team of engineers that have been creating customer and employee experiences for over 40 years! I’m Matthew, User Experience Lead and I could not be more excited to begin our latest adventure together with my colleagues at Workplace. Our goal is to provide a superior level of service on… Continue reading Welcome to Workplace Engineering