Gaudenzia, a large enterprise in the healthcare industry, sought to upgrade their SharePoint Intranet to the modern experience to enhance collaboration, streamline processes, and improve the user experience. Workplace Engineering, a trusted Microsoft partner company, was engaged to lead the project. This case study explores the successful implementation of the modern SharePoint experience, including custom form development using PowerApps, workflow automation services using Power Automate and Logic Apps, and the value of ongoing SharePoint support.

Custom Form Development using PowerApps

Workplace Engineering recognized the need for streamlined data capture and developed custom forms using PowerApps. By leveraging PowerApps’ intuitive interface and connectivity to SharePoint, they created user-friendly forms for various processes such as employee helpdesk support, expense reimbursement, and performance evaluations. The benefits included:

1. Improved User Experience
   PowerApps allowed Gaudenzia employees to easily fill out forms, reducing manual effort and ensuring data accuracy.
   
2. Seamless Integration
   PowerApps seamlessly integrated with SharePoint, enabling data to be stored and retrieved efficiently.
   
3. Mobile Accessibility
   PowerApps’ mobile compatibility empowered employees to access and submit forms on the go, increasing productivity.
   

Workflow Automation Services using Power Automate and Logic Apps

Workplace Engineering leveraged these tools to automate business processes, reducing manual intervention and improving efficiency. Key highlights of this implementation include:

1. Process Automation
   Power Automate and Logic Apps were used to automate repetitive tasks and approvals, such as document review and leave requests. This minimized human error and accelerated turnaround time.
   
2. Integration Capabilities
   These services seamlessly integrated with various applications within Gaudenzia’s ecosystem, enabling data flow across systems and eliminating silos.
   
3. Notifications and Alerts
   Power Automate and Logic Apps triggered notifications and alerts to relevant stakeholders, ensuring timely actions and keeping employees informed.
   

Improved User Experience through Global Navigation and Tailored Landing Pages

Workplace Engineering enhanced the user experience of Gaudenzia’s SharePoint Intranet by leveraging global navigation and tailored landing pages for hub and department sites. Key features included:

1. Consistent Navigation
   Global navigation provided users with a consistent and intuitive experience across all sites, making it easier to navigate and locate relevant information.
   
2. Tailored Landing Pages
   Workplace Engineering created customized landing pages for hub and department sites, presenting relevant content, news, and announcements. This ensured users could quickly access the information they needed, enhancing productivity.
   

Value of Ongoing SharePoint Support and Continuous Improvement

Workplace Engineering’s commitment to ongoing SharePoint support and continuous improvement proved instrumental in maximizing the benefits of the modern SharePoint experience. Key advantages included:

1. Expertise and Resources
   Gaudenzia benefited from the expertise of Workplace Engineering’s full team of user experience designers, information architects, developers, and project managers. This multidisciplinary approach ensured comprehensive support and well-rounded solutions.
   
2. Cost-Effective Solution
   Workplace Engineering’s support model, which is not retainer-based, provided Gaudenzia with the flexibility to right-size their support according to collaboration and automation goals. It also proved more cost-effective than hiring a full-time developer, offering a wide range of skills and expertise for a fraction of the cost.
   
3. Continuous Improvement
   Workplace Engineering’s ongoing support enabled Gaudenzia to continuously enhance their SharePoint Intranet based on evolving business requirements and user feedback. Regular updates, enhancements, and optimizations ensured the platform remained efficient, secure, and aligned with Gaudenzia’s evolving needs.
   

Conclusion

By partnering with Workplace Engineering, Gaudenzia successfully upgraded their SharePoint Intranet to the modern experience, leveraging custom form development using PowerApps, workflow automation services using Power Automate